1. Product & Quality Standards
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Q: How do you ensure the quality of your agricultural products?
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A: We source directly from contracted farmers and process all goods under strict hygienic conditions. Our quality control team monitors every stage, from sorting and dehydration to final packaging, ensuring all products meet international export standards.
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Q: Are your products organic?
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A: While many of our products are grown using traditional, chemical-free methods, we classify them as “100% Natural.” If you require certified organic products, please contact us for specific availability.
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Q: Can I request a product sample?
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A: Yes, we encourage buyers to test our quality. Samples are free for most items; however, the buyer is responsible for the international courier charges (e.g., DHL/FedEx).
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2. Order & Payment
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Q: What is your Minimum Order Quantity (MOQ)?
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A: MOQs vary by product:
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Roselle Tea: 50 KG
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Dried Bean Seeds: 500 KG
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Areca Nut: 1 x 20ft Container (approx. 18-20 MT)
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Trial orders are negotiable for first-time buyers.
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Q: What payment methods do you accept?
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A: We accept 100% Advance T/T (Telegraphic Transfer) for smaller orders and Irrevocable L/C at Sight for larger container-load shipments.
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Q: Can I get a customized price quote?
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A: Absolutely. Prices fluctuate based on season and market volume. Please use the “Request a Quote” button on the product page for the most current pricing.
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3. Shipping & Logistics
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Q: Which countries do you export to?
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A: We export worldwide, with a strong focus on markets in the European Union (especially France), the Middle East, North America, and Southeast Asia.
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Q: How long does shipping take?
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A: Preparation and documentation usually take 15–21 business days. Transit time via ocean freight depends on the destination port, typically ranging from 15 to 45 days.
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Q: Do you provide all necessary export documents?
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A: Yes, we provide a full set of documents: Bill of Lading, Commercial Invoice, Packing List, Phytosanitary Certificate, Certificate of Origin, and Fumigation Certificate.
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4. Packaging & Private Labeling
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Q: Do you offer Private Labeling (OEM)?
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A: Yes, for bulk orders, we can provide customized packaging featuring your brand logo and specific design requirements.
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Q: What type of packaging do you use for Roselle Tea?
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A: We use high-quality vacuum-sealed bags to preserve the aroma and prevent moisture, which are then placed in sturdy master cartons for shipping.
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